Terms & Policy
Clause 1. (Goal)
This provision is to define the minutes and binding rules in the contracts, which Seúl Story Tour (hereinafter referred to as “travel agency”) and its clients should execute and observe.
Clause 2. (Duties of Travel Agency and Travelers)
① Travel agency must reliably carry out such duties in the course of making travel plans and executing them as travel brokerage, travel guide, transportation and lodging in order to cater safe and satisfactory travel services.
② Travelers must proactively cooperate with their travel agency in the latter’s efforts to maintain order and harmony among them and their fellow travelers, so that all participants can experience secure and pleasant tour.
Clause 3. (Travel categories and their definition)
Travel categories and their definition as follow.
- Private Travel: A travel, which travel agency plans and implements under conditions customized to its client’s wishes.
- Package Travel: a group travel, for which travel agency solicits travelers under its own rules and conditions.
Clause 4. (Content of Contract)
- Travel-confirming time-table substitutes for travel contract (attached/in appendix) and the clauses in this provision are the content of the contract.
- Travel time-table (or travel instruction) must contain daily travel venues, tour programs, means of transportation, number of shopping, locations of lodging, menus of meals. In short, it must show daily plans of travel implementation, contents of the services rendered by travel agency, and travel precautions.
Clause 5. (Special Contract)
Travel agency and its travelers may enter a written special contract within the realm of the concerning laws. In this case, however, travel agency must clarify its traveler that the special contract applies differently than this provision.
Clause 6. (Supply of Travel Contract, Provision, and the like)
Upon closing a travel contract with its traveler, the travel agency must supply each of every traveler with a travel contract and a travel time-table (or travel instruction).
Clause 7. (Equivalent to supply of the contract or provision)
Travel agency and travelers are agree with that the following cases are considered as travelers are already provided contract, conditions (information of tour) and itinerary by travel agency.
- In case a traveler consents to the contents in travel contract, provision, or travel time table provided electronically or via Internet by a travel agency, and requests the closure of the contract; and the latter issues the former its intent of agreement via electronic data network or machinery devices.
- In case a traveler consents to the contents in travel contract or provision or travel time table (or travel instruction) provided via fax machine or machinery devices by a travel agency, and responds with request for the closure of the contract; and the latter issues the former its intent of agreement via electronic data network or machinery devices.
Clause 8. (Travel Agency’s Responsibility)
- Travel agency assumes responsibility according to the rules pertaining to the travel agency’s duties in clause 2-1if the travel agency or its employee or its local travel agency or its employee (user) inflicts damages on its traveler intentionally or negligently in the span of time between the given travel’s departure and its end.
- Travel agency must compensate for the damages caused by delay of means of transportation such as planes, trains, and ships or by traffic congestion. Exception: travel agency refutes its intent or that it played a part in causing the damages.
- Travel agency must compensate for the damages caused by loss of a traveler’s freight or breakage of his freight or delay of transporting his freight, unless it proves that it or its user did not neglect his or her duties to receive or relay or store the freight of its traveler attentively.
Clause 9. (Annulment of the contract by shortage of the minimum applicants’ number)
- In case a travel agency must annul its travel contract because it fails to gather minimum number of travel applicants, it must notify its travelers of the cancelation of the planned trip 24 hours before a day trip at latest and 48 hours before any overnight trip at latest.
- If the travel agency fails to notify its travelers of the cancelation of the planned travel within the time limit, not only must it reimburse its travelers their contract deposit, but it must also pay its travelers damages in the amount of 100 percent of the contract’s value.
Clause 10 (Decline of contract closure)
A travel agency may decline to close the contract on the following grounds.
- If the applicant is suspected to potentially harm his fellow travelers or encumber smooth operation of the travel.
- If the applicant is thought to be too infirm or ill to travel
- If the contract-stated maximum number of the travelers is exceeded.
Clause 11 (Travel Fee)
- The basic fee includes ensuing items. It is only that the items mentioned in product detail sections precede the ensuing items in the package tour products and the items agreed between the contract partners precede the ensuing items.
- Transportation fares for planes, ships, and railroad trains operators (on the bases of normal fare)
- Fares for shuttle buses between airports, train stations, harbors, and hotels.
- Expenses for lodging and meal
- Expenses for travel guide
- Taxes for travels
- Fees for domestic airports and harbors usage.
- Tour sites entrance fees
- Other private contract expenses
- Upon closing a travel contract, every traveler must pay his or her travel agency contract deposit (in the amount of more than 20% of the travel fees for the private travel product and in the amount of more than 50% of the travel fee for the package travel product), and the contract deposit is considered as a entirety or a part of the travel fee or damages.
- A traveler must pay off the rest of the travel fee to his travel agency 7 days before departure date for both private travel and group travel at latest.
- A traveler must pay his fees to his travel agency by means (wire-transference or deposit without bankbook) designated by the latter.
- If private travel fee includes insurance, the travel agency must clarify its traveler or beneficiary the name of insurer and insurance benefit.
- Regulation about cancelation and reimbursement abides by special regulation for cancelation and reimbursement.
Clause 12 (Calculation pertaining to travel condition change, fee change, and the likes)
- The travel conditions aforesaid in the clause 1 or clause 11 may change in accordance with the following stipulations.
- In case a traveler and his travel agency agree mutually that the change is inevitable for the sake of the traveler’s safety and protection or according to the traveler’s request
- In case it is practically impossible to meet the goal of the travel because of wars, governmental orders, strikes or recess of the lodging and transportation operators.
- If the travel fee in the clause 11-1rises or falls in accordance with the change of the travel conditions according to the 12-1, the change of the fees for the pre-departure parts should be billed (reimbursed) before the departure and mid-travel changes should be billed (reimbursed) within 10 days of the return from the travel.
- If the travel conditions change with no regard to 12-1 or damages are caused by the contract annulment or cancelation, pre-departure part should be before the departure paid off and mid-travel parts should be paid off within 10 days of the return from the travel at latest.
- If a traveler fails to receive any of such services as lodging, meal, and tour whose fees are inclusive in the travel fees because of his own personal reasons, he may not bill his travel agency for the reimbursement against those missed services. Only if any service is missed due to the discontinuance of the travel, the clause 14 prevails.
Clause 13. (Pre-departure contract annulment)
- A travel agency and traveler may annul their contract. Damages incurred with regard to this case, should be billed according to specially stated cancelation and reimbursement regulations.
- A traveler or travel agency may release him or her from the contract without compensating for the damages.
- A travel agency may exit the contract without liability to the damages.
- According to 12-1 or 12-2
- A traveler is suspected to potentially harm his fellow travelers or encumber smooth operation of the travel.
- Disease or change of physical conditions deters the traveler from joining the travel
- A traveler fails to pay off travel fees within the period stated in the contract.
- A traveler may exit the contract without liability to the damages.
- According to clause 12-1 and 12-2
- A relative within his parents’ immediate siblings or his direct family members within 3 generations deceases.
- Disease or change of bodily conditions makes it impossible for him or her to join the travel
- If one’s spouse or one’s direct family member must be hospitalized by more than 3 days and in the time span of the departure date and the patient’s spouse or guardian is the traveler.
- A travel agency’s internal problem makes it impossible to implement the travel according to the planed time-table.
- A travel agency may exit the contract without liability to the damages.
Clause 14. (Post-departure contract annulment)
- A travel agency or a traveler may exit the contract. It is only that the contract terminator must pay for the damages caused by the contract termination.
- In case the contract is annulled according to 14-1, the travel agency must assist the traveler’s homebound travel and its expenses not incurred by the travel agency’s faults must be taken over by the traveler.
Clause 15. (Beginning and End of the travel)
Departure marks a travel’s beginning and arrival at the ultimate destination marks a travel’s end. Exception: changes of contract or time-table.
Clause 16 (Understandable explanation)
A travel agency must explain important contents and their changes much to its traveler’s understanding.
Clause 17 (Insurance Purchase)
A travel agency must reserve business security deposit or buy insurance or join exemption against damages liable to its travelers.
Clause 18 (Miscellaneous)
- For facts outside of this travel contract or in case of disputes over interpretation of the travel contract, mutual agreement between travel agency and its travelers should resolve the facts outside of this travel contract or disputes. Otherwise, abide by relevant laws and general custom.
- If a travel into exceptional region justifies, the provision could be dictated differently than this provision.
Regulations for Travel Cancelation and Reimbursement
|1-1. Private Traveler’s cancelation because he or she attributes the fault to his or her travel agency||Fee for private travel product must be completely paid off 2 months before the departure date at latest.
**Notification on the arriving date to South Korea, no reimbursement.
|Notification 60 days before the arriving date to South Korea||Reimbursement of the total contract deposit|
|Notification 30~59 days before the arriving date to South Korea||Reimbursement of 70% of contract deposit|
|Notification 8~29 days before the arriving date to South Korea||Reimbursement of 50% of contract deposit|
|Notification 1~7 days before the arriving date to South Korea||Reimbursement of 30% of contract deposit|
|1-2. . Private Traveler’s cancelation because his or her travel agency attributes the fault to itself
Reimbursement of total contract deposit
|Fee for private travel product must be completely paid off 2 months before the departure date at latest.